Shipping policy

At FleurDrape, we are committed to delivering your selected T-Shirts & Tops, Pants & Trousers, and Skirts with care and efficiency. Please review our logistics policy below for details on shipping, processing, and delivery.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This method is available for all orders placed through our online store.

Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive an email notification with tracking information once your order has been dispatched.

Shipping Costs

Standard Shipping is a flat-rate service. There are no free shipping promotions or thresholds. The exact shipping cost will be calculated and displayed at checkout based on your delivery address and the total weight of your items.

Delivery Time

Delivery times vary depending on your location. Generally, Standard Shipping takes between 5-10 business days within the same region, and 10-20 business days for international destinations. Please note that these are estimates and not guaranteed, as delays may occur due to customs, weather, or carrier issues.

Order Tracking

Once your order is shipped, you will receive a tracking number via email at [email protected]. You can use this number to monitor your package’s progress through the carrier’s website. Please note that we do not provide a user center for self-service tracking; all updates will be communicated via email.

Delivery Address

Please ensure your shipping address is accurate and complete at the time of purchase. FleurDrape is not responsible for packages delivered to incorrect addresses provided by the customer. If you need to change your address after placing an order, please contact us immediately at [email protected]. We will do our best to accommodate changes before the order is processed.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please reach out to us at [email protected] within 7 days of the expected delivery date. We will investigate the issue with the carrier and work to resolve it promptly. For damaged items, please include photos of the package and product in your email.

International Shipping

For orders shipped outside of our primary region, customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. FleurDrape has no control over these fees and cannot predict their amount. Please check with your local customs office for more information.

Contact Us

If you have any questions about our logistics policy or your order, please email us at [email protected]. Our team is here to assist you.