Refund policy

At FleurDrape, we strive to ensure your satisfaction with every purchase from our collection of T-Shirts & Tops, Pants & Trousers, and Skirts. If you are not completely satisfied, we offer a straightforward refund process as outlined below.

Eligibility for Refunds

To qualify for a refund, items must be returned within 30 days of delivery. Products must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.

Non-Refundable Items

Certain items are not eligible for refunds, including:

Final sale or clearance items
Intimate apparel (e.g., lingerie, swimwear) for hygiene reasons
Gift cards

How to Initiate a Refund

Since we do not offer a user center, please follow these steps to request a refund:

Email us at [email protected] with your order number, item details, and reason for return.
Our team will provide a return authorization and shipping instructions within 2 business days.
Pack the item securely in its original packaging, including all tags and accessories.
Ship the item back using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed to your original payment method within 5-10 business days. Please note that your bank or payment provider may take additional time to post the funds.

Exchanges

We do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order separately.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will provide a prepaid return label and process a full refund or replacement, including any shipping charges incurred.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item). For all other returns, you will be responsible for return shipping costs.

Contact Us

If you have any questions about our refund policy, please email us at [email protected]. We are here to help.