Faq

Ordering & Payment

How can I place an order?
Simply browse our collections of T-Shirts & Tops, Pants & Trousers, and Skirts. Select your desired items, choose your size and quantity, then proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. All transactions are encrypted for your safety.

Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please email us at [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Shipping & Delivery

What are your shipping options and costs?
We offer standard and express shipping. Shipping costs are calculated at checkout based on your location and the weight of your items. Free standard shipping is available on orders over a certain amount—details are shown during checkout.

How long will it take to receive my order?
Standard shipping typically takes 5–10 business days, while express shipping takes 2–4 business days. Delivery times may vary depending on your location and customs processing.

Do you ship internationally?
Yes, we ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Returns & Exchanges

What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return unworn, unwashed items with original tags within 30 days of delivery for a full refund or exchange. Please email [email protected] to initiate a return.

How do I return an item?
Contact us at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

When will I receive my refund?
Once we receive and inspect your return, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. You will receive a confirmation email once completed.

Product & Sizing

How do I find the right size?
We provide a detailed size guide on each product page. Please refer to the measurements (chest, waist, hips, length) to choose the best fit. If you are between sizes, we recommend sizing up for a more comfortable fit.

Are your products true to size?
Our T-Shirts & Tops, Pants & Trousers, and Skirts are designed to fit standard sizing. However, fabric and style may affect fit. Always check the specific product’s size chart and customer reviews for guidance.

What if an item is out of stock?
If an item is unavailable, you can sign up for a restock notification on the product page (if available). We restock popular items regularly, so check back soon.

Contact & Support

How can I contact you?
For any questions or assistance, please email us at [email protected]. We aim to respond within 24 hours on business days.

Do you have a physical store?
FleurDrape is an online-only boutique. We do not have a physical store location.