Privacy policy

At FleurDrape, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our online store and purchase T-Shirts & Tops, Pants & Trousers, and Skirts. By using our services, you agree to the practices described below.

1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This includes:

• Personal Identification Information: Your full name, billing and shipping address, and email address ([email protected]).
• Payment Information: Credit card details, PayPal account information, or other payment method data, which is processed securely by our third-party payment providers. We do not store full payment card numbers on our servers.
• Order Details: Items purchased (including sizes, colors, and quantities), order history, and transaction records.
• Technical Data: IP address, browser type, device information, and cookies (as described in Section 5) to enhance site functionality and security.

2. How We Use Your Information

Your data is used solely for the following purposes:

• Processing and fulfilling your orders, including shipping and delivery updates.
• Communicating with you about your order status, returns, or customer service inquiries via email at [email protected].
• Improving our website, product offerings, and user experience through aggregated analytics.
• Complying with legal obligations, such as tax and accounting requirements.
• Sending promotional emails only if you have explicitly opted in. You may unsubscribe at any time.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our business, such as:

• Payment processors (e.g., Stripe, PayPal) for secure transaction handling.
• Shipping carriers (e.g., DHL, FedEx) for order delivery.
• Analytics and IT service providers for website maintenance and performance monitoring.

All third parties are contractually obligated to protect your data and use it only for the purposes we specify. We may also disclose information if required by law or to protect our legal rights.

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS technology.
• Secure server infrastructure with firewalls and access controls.
• Regular security audits and vulnerability assessments.

Your data is stored on secure servers located in the European Union and the United States. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax records, up to 7 years). After that, it is securely deleted or anonymized.

5. Cookies and Tracking Technologies

FleurDrape uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function, such as remembering your cart items.
• Analytics Cookies: To understand how you use our site and improve performance (e.g., Google Analytics).
• Functional Cookies: To remember your preferences, such as language or currency.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

6. Your Rights

Under applicable privacy laws (including GDPR and CCPA), you have the following rights regarding your personal data:

• Access: Request a copy of the information we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data, subject to legal retention requirements.
• Objection: Object to the processing of your data for marketing purposes.
• Data Portability: Receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. International Data Transfers

If you are located outside the European Economic Area (EEA), your data may be transferred to and processed in countries with different data protection laws. We ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information.

8. Children's Privacy

FleurDrape does not knowingly collect personal information from individuals under the age of 16. If we become aware that a child has provided us with data, we will take steps to delete it promptly. If you believe a child has shared information with us, please contact [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Email: [email protected]

We are dedicated to addressing your inquiries promptly and transparently.